SOC Escalation, Reporting & Handover
Learn the art of communication within a SOC. Master the criteria for escalating incidents to L2/L3, writing concise reports, and ensuring seamless shift handovers.
When to Escalate an Alert
Master the decision-making criteria for Tier 1 analysts to determine when an alert needs to be handled by senior staff. Learn to identify critical triggers, complex threats, and high-impact scenarios that require immediate escalation.
Writing a SOC Investigation Summary
Learn how to write professional, concise, and accurate summaries of your security investigations. This room covers how to document findings, evidence, and actions taken in a way that is useful for both technical teams and management.
Communicating with L2 & Management
Learn the standard protocols for escalating incidents and communicating vital information from Tier 1 to Tier 2 analysts and management. Focus on verbal and written communication during high-pressure security events.
What Happens After Escalation
Follow the journey of an alert after it leaves Tier 1. Gain insight into deep forensics, advanced incident response, and long-term remediation strategies handled by L2 and L3 teams.
CYBRIXEN Assistant
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